CallBase® CRM

CallBase CRM is a powerful, white-label customer relationship management solution thoughtfully designed for simple and seamless integration into your next project

CallBase® CRM Core Features

  • Customer Relationship Management
  • Handle inbound enquiries and escalation
  • Establish Web Catalogue and automatic order fulfillment
  • Standardize corporate information with the KnowledgeBase Module
  • Track Issues, Complaints and Referrals
  • Work Flow and Approval Module
  • Manage Outbound Campaigns
  • E-Newsletters, E-Mail Broadcast, E-Mail Integration
  • Inventory Control, Multi and Remote Warehouse module
  • Statistical Reports
  • Bilingual (English / French)
  • Task and Project Reminders
  • Promotion Tracking
  • Shipping and Receiving
  • Sales and Invoicing
  • Ad Hoc Query Reporting Tool

Additional Features and Services​

  • Business Intelligence (BI) reports
  • Cloud Services
  • Data Warehouse Data Mart
  • Secure Cloud Environment
  • E-Commerce, E-Store
  • SMS Text Integration
  • Artificial Intelligence (AI) Engine
  • CallBase IVR, CTI, ACD
  • Unified Messaging, VOIP
  • CallBase iCM Content Management System
  • Localization and Multilingual
  • WorkFlow Customization
  • Legacy Integration
  • JSON, XML and B2B APIs
  • Web integration and corporate branding
  • Case Management Solutions

Our mission is to provide honest, cost-effective services, products, and training to our clients using information technology and a sound understanding of our customers’ business processes.